![]() Obviously the agent didn't read the ticket or he would have noticed that I specifically said " We cannot access our account as we have no access to the 2FA device as it was the old IT company who set it up and has since left. ![]() So I opened another ticket on Thurs 4/14 and got a response telling me that they recommend I keep using 2fa but I can disable it if I want and gave me the instructions on how to log in and disable it. The first ticket opened on Monday 4/11 has not even been answered yet. Based on our data, Malwarebytes EDR placed first in our Endpoint Protection Category. ![]() We do not have access to any device with an authenticator app and when I've opened tickets with Malwarebytes, I'm finding out it's their support that really bytes. In our Endpoint Protection Category Report, we provide a comprehensive evaluation of popular products within the allotted market, focused on the direct experiences of your peers operating the solution rather than the marketing jargon found on vendor websites. Since then we have gone to an in-house solution and have lost access to I reset the PW however as soon as i attempt to login it prompts for a Code sent to the Authenticator App. We used to have an outside IT agency here managing things.
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